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Find quick answers to common questions about our products, billing, support, and more. Can't find what you're looking for? Our support team is standing by.
FAQ Categories
Getting Started
Everything you need to know to begin using our solutions.
Simply sign up for any of our solutions. You'll have access to all features and can explore at your own pace.
Yes! Every new customer gets a personal onboarding session with our team. We'll help you set up your account, import any existing data, and show you the key features.
Absolutely. We provide data import tools for all major formats (CSV, Excel, JSON) and can help with custom imports for larger datasets. Our support team is here to help.
Billing & Pricing
Transparent pricing with no hidden fees or surprises.
Yes โ you can explore all features and upgrade or cancel at any time.
Absolutely. You can upgrade, downgrade, or cancel your plan at any time from your account settings. Plan changes take effect at the start of the next billing cycle.
We accept all major credit and debit cards (Visa, Mastercard, Amex) as well as bank transfers for Enterprise plans. All payments are processed securely via Stripe.
Security & Privacy
Your data security and privacy are our top priorities.
Security is our top priority. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We are SOC 2 Type II certified and perform regular third-party security audits.
Never. We don't sell, rent, or share your data with third parties for marketing purposes. Your data belongs to you, and we treat it with the respect it deserves.
All data is stored in secure, GDPR-compliant data centers in the US and EU. You can choose your preferred region during signup, and we never move your data without explicit consent.
Support & Help
We're here when you need us, with real humans ready to help.
You can reach us via email, live chat (business hours), or through your account dashboard. We typically respond within 2-4 hours during business days.
Phone support is available for Enterprise customers. All other plans have access to email and chat support, which we find is often faster and more effective.
Our support team is available Monday-Friday, 9 AM - 6 PM EST. Email support is monitored 24/7, and we aim to respond to all inquiries within 24 hours.
Our support team is here to help.
Can't find the answer you're looking for? Get in touch with our friendly support team and we'll get back to you quickly.
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